Introduction
Sevika HMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Sevika HMS (the "App"). This policy applies to all users including patients, doctors, healthcare providers, and pharmacy staff.
Our Commitment
We are dedicated to maintaining the highest standards of privacy and security for all healthcare data and personal information entrusted to us.
Information We Collect
Personal Information
We may collect the following types of personal information:
For Patients:
- Name, email address, phone number
- Date of birth, gender, address
- Medical history and health records
- Prescription information
- Appointment details
- Emergency contact information
For Healthcare Providers:
- Professional credentials and license information
- Specialization and practice details
- Contact information
- Professional profile information
For Pharmacy Partners:
- Business registration details
- Contact information
- Inventory and transaction data
- Location information
Health Information
- Medical records and history
- Prescription details and medication information
- Treatment plans and progress notes
- Diagnostic information
- Health monitoring data
Technical Information
- Device information (model, operating system, version)
- App usage analytics and performance data
- IP address and location data (when permitted)
- Log files and crash reports
How We Use Your Information
Healthcare Services
- Facilitate appointment scheduling and management
- Enable prescription management and medication reminders
- Support communication between patients and healthcare providers
- Maintain medical records and treatment history
- Process pharmacy orders and deliveries
App Functionality
- Provide and maintain the App's features
- Send important notifications and reminders
- Improve user experience and app performance
- Provide customer support
Legal and Safety
- Comply with healthcare regulations and legal requirements
- Protect against fraud and unauthorized access
- Ensure patient safety and care quality
Camera Permission Usage
Why we need camera access:
- Profile Photo Upload: Take profile pictures for user accounts
- Document Scanning: Scan medical documents, prescriptions, and insurance cards
- Prescription Upload: Capture prescription images for pharmacy orders
- Medical Record Documentation: Take photos of medical reports for record keeping
How we protect camera data:
- Photos are encrypted during transmission and storage
- Images are only accessible to authorized healthcare providers
- You can revoke camera permission at any time in device settings
- We do not access your camera without explicit user action
- No automatic or background photo capture occurs
Data Sharing and Disclosure
Data Security
We implement robust security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- Secure cloud storage with encryption at rest
- Multi-factor authentication for healthcare providers
- Regular security audits and updates
- HIPAA-compliant data handling practices
Access Controls
- Role-based access permissions
- Audit logs for all data access
- Regular access reviews and updates
- Secure user authentication
Your Rights and Choices
Access and Control
- View and update your personal information
- Download your medical records
- Delete your account and associated data
- Opt-out of non-essential communications
Permission Management
- Control camera and location permissions
- Manage notification preferences
- Choose data sharing settings
- Revoke third-party access
Data Portability
Only applicable for paid users
- Export your medical records in standard formats
- Transfer data to other healthcare providers
- Maintain copies of your health information
Children's Privacy
Sevika HMS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users between 13-18 years of age, parental consent may be required for certain features and data collection.
Data Retention
We retain your information for as long as necessary to:
- Provide healthcare services
- Comply with legal and regulatory requirements
- Maintain medical records as required by law
- Resolve disputes and enforce agreements
Typical retention periods:
- Medical records: 7-10 years or as required by local healthcare regulations
- Account information: Until account deletion requested
- Transaction records: 5 years for financial compliance
- App usage data: 2 years for analytics purposes
App Financial Viability
In the event of business closure, financial difficulties, or cessation of operations:
- Data Export: Users will be provided 90 days advance notice to export their medical records and personal data
- Data Transfer: We will facilitate transfer of medical records to alternative healthcare providers or systems upon user request
- Secure Deletion: All remaining user data will be securely deleted within 30 days after the notice period expires
- Legal Compliance: Medical records will be preserved as required by healthcare regulations even after app closure
- Third-party Services: Users are responsible for managing their data with integrated third-party services
Note: This policy ensures your healthcare data remains accessible and secure regardless of the app's operational status.
Third-Party Services
Our App may contain links to third-party services or integrate with external platforms:
Firebase (Google)
- Push notifications and analytics
- Crash reporting and performance monitoring
- Privacy Policy: https://policies.google.com/privacy
Payment Processors
- Secure payment processing for pharmacy orders
- Transaction data handling
- Individual privacy policies apply
Maps and Location Services
- Hospital and pharmacy location services
- Route optimization for deliveries
- Location data handled according to provider policies
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- In-app notifications
- Email notifications (if provided)
- Updated version posted in the App
Your continued use of the App after changes constitutes acceptance of the updated policy.
Compliance
Sevika HMS is designed to comply with applicable healthcare privacy regulations including:
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Sevika HMS Privacy Team
- Email: contact@sevika.online
- Support Email: support@sevika.online
- Phone: +91-XXXXXXXXXX
- Address: Delhi, India
- Website: https://sevika.online
Data Protection Officer
- Email: contact@sevika.online